Divergent POS provides point-of-sale software designed to help businesses manage sales, inventory, payments, reporting, employees, and day-to-day operations.
This Software Policy explains the terms and guidelines governing the use of Divergent POS software, including software access, licensing, subscriptions, updates, support, data, security, and customer responsibilities.
By using Divergent POS software, customers agree to comply with this Software Policy and the applicable terms provided in their sales agreement, quotation, invoice, subscription plan, or other applicable documentation.
Divergent POS software is provided to customers for authorized business use.
Depending on the customer's selected plan or agreement, software access may be provided through a subscription, lifetime ownership arrangement, license, or another agreed commercial model.
The software may only be used by the customer and authorized users for legitimate business purposes.
Customers may not:
The applicable license or usage rights may vary depending on the customer's agreement with Divergent POS.
Customers may be provided with user accounts or login credentials to access certain features of the software.
Customers are responsible for:
Customers should notify Divergent POS promptly if they believe their account or login credentials have been compromised.
Divergent POS software may include features such as:
Available features may vary depending on the customer's plan, industry, hardware configuration, location, and agreement with Divergent POS.
Divergent POS may introduce, modify, improve, or discontinue certain features when necessary.
Divergent POS may periodically release software updates, improvements, bug fixes, security enhancements, and new features.
Updates may be necessary to:
Customers are expected to maintain supported software versions and cooperate with reasonable update requirements.
Certain updates may require temporary service interruption or hardware configuration changes.
Divergent POS software is designed to work with supported hardware and configurations.
Customers should consult Divergent POS before connecting third-party hardware, applications, or services.
Divergent POS is not responsible for software problems caused by:
For the best experience, customers should use hardware and configurations recommended or approved by Divergent POS.
Divergent POS provides technical support in accordance with the customer's applicable service agreement or package.
Support may include assistance with:
Support availability, response times, and service channels may vary depending on the customer's agreement and location.
Additional or on-site services may be subject to separate charges where applicable.
Customers retain responsibility for the accuracy and legality of the business information entered into the Divergent POS system.
This may include:
Customers should ensure that information entered into the system is accurate and maintained appropriately.
Where cloud or backup functionality is provided, Divergent POS may maintain system data according to the applicable service and technical configuration.
However, customers should maintain appropriate business records and backups where necessary.
Customers should not rely exclusively on a POS system as their only method of preserving important business information.
For critical business records, customers are encouraged to maintain appropriate copies in accordance with their internal procedures and applicable requirements.
Divergent POS provides features designed to support applicable business and BIR-related requirements for Philippine businesses.
However, the responsibility for complying with applicable laws, regulations, tax requirements, permits, registrations, and reporting obligations remains with the customer.
Customers are responsible for providing accurate business and tax information required for their POS configuration.
Customers should also notify Divergent POS when relevant business information changes, such as registered business details or other information that may affect the applicable POS setup.
Divergent POS does not provide legal or tax advice. Customers should consult the appropriate government agency, accountant, tax professional, or legal adviser when they require specific compliance guidance.
Learn more BIR Compliance and Requirements
Divergent POS aims to provide reliable software services and support.
However, uninterrupted availability cannot always be guaranteed.
Service interruptions may occur because of:
Divergent POS will make reasonable efforts to restore affected services and minimize disruption when issues occur.
Certain Divergent POS configurations may support offline transaction functionality.
Where offline functionality is available, transactions may be stored locally and synchronized when the connection is restored.
Offline functionality may depend on the customer's hardware, software version, configuration, and applicable system features.
Customers should follow Divergent POS procedures when operating offline to reduce the risk of synchronization issues.
Divergent POS takes reasonable measures to protect its software and systems.
Customers also have an important role in maintaining system security.
Customers should:
Customers should not attempt to bypass security controls or access areas of the software that they are not authorized to use.
Divergent POS may support integrations with certain third-party services, payment providers, hardware, or applications.
Third-party services may have their own:
Divergent POS is not responsible for interruptions, changes, or failures caused solely by third-party services.
Integration availability may also change when a third-party provider modifies or discontinues its service.
Where Divergent POS software is provided under a subscription arrangement, customers are responsible for maintaining their subscription according to the applicable payment terms.
Failure to maintain required payments may result in:
Any applicable subscription fees, renewal terms, billing periods, or payment requirements will be stated in the customer's agreement, quotation, invoice, or subscription documentation.
Unless otherwise stated in a written agreement, the intellectual property rights associated with the Divergent POS software, including its underlying software, design, functionality, and related materials, remain with Divergent POS or the applicable rights holder.
Purchasing or subscribing to Divergent POS does not transfer ownership of the underlying software or intellectual property to the customer.
Customers receive only the usage rights expressly provided under their applicable agreement.
Customers must not use Divergent POS software to:
Divergent POS may restrict or suspend access when there is a reasonable basis to believe that the software is being misused or that system security is at risk.
Software access may end when a subscription, license, or applicable agreement expires or is terminated.
Upon termination, customers may lose access to certain software features or services.
Customers are responsible for obtaining and preserving any business records they are entitled to retain before the end of their service where applicable.
Any data retention, export, or deletion procedures will be handled according to the applicable agreement and Divergent POS's technical capabilities.
Divergent POS will make reasonable efforts to provide reliable software and support.
However, software services may occasionally experience errors, interruptions, delays, or compatibility issues.
Divergent POS is not responsible for issues caused by circumstances outside its reasonable control, including third-party services, internet connectivity, customer hardware, power interruptions, unauthorized modifications, or improper use of the software.
Nothing in this policy is intended to exclude or limit any rights or responsibilities that cannot legally be excluded under applicable Philippine law.
Divergent POS may update this Software Policy from time to time to reflect changes in its software, services, business practices, security requirements, or applicable regulations.
The latest version published on the Divergent POS website will serve as the current Software Policy.
Customers are encouraged to review this page periodically for updates.
If you have questions about software access, features, configuration, updates, compatibility, or technical support, contact the Divergent POS team.
Our team can help you understand your software setup and provide assistance based on your applicable plan, hardware configuration, and service agreement.
Divergent POS — Helping Philippine businesses manage sales, operations, and growth with reliable POS solutions.
